Guide to
Rental

The minimum age is 23 years old. Drivers must meet our eligibility criteria, including having a valid driving licence for at least one year.

The minimum age you can rent a car in the UK is 23. To rent a car with AMT you must meet our eligibility criteria, including having a valid driving licence for a minimum of one year.

How long does it take to organise and how does it work?

Arranging car hires is normally pretty quick and if the vehicle is available, it can be the same day.

Once you have submitted your reservation request, our Central Reservations team will contact you to confirm it within one working day.

You will receive a confirmation email once this is complete. Two working days before your AMT Auto car rental is due to start, our branch will call you to conduct the pre-rental checks.

As part of this call, we will need to conduct a DVLA check for each driver on the booking (if they are a UK licence holder) and take full payment for the hire. Please make sure you have got a DVLA check code so we can do this.

The deposit and rental charge may be split across two cards in the name of the main driver. We accept Visa or Mastercard credit cards.

We will also confirm with you the booking details, ID requirements and the vehicle we have allocated for your hire.

At the start of your vehicle hire, we will check the ID for each driver, get the paperwork signed and hand over the vehicle with you. You’re then ready to go.

What hours do your reservations team operate?

Our reservations team are here to answer any queries or make a booking for you between 8am-6pm Monday to Friday and 8am-12 noon on Saturdays.

They are available by email at centralreservations@amtauto.co.uk, phone on 0800 009 6938 and via our online chat function at the bottom of the page.

Unfortunately, we are closed on Sundays and bank holidays (excluding Good Friday) but you can leave a message and we’ll get back to you the next working day.

Do you offer delivery and collection?

We do not offer delivery & collection services for personal daily rental, except for our airport car hire meet & greet services, available at Leeds Bradford Airport, Edinburgh Airport, Birmingham Airport and Heathrow Airport.

Can I start or end my hire outside of your opening hours?

You can, but there is an additional charge for any part of the hire car hire return or pickups that ends out of hours, and it is subject to availability.

The charge will be shown when you make a booking.

What should I do if I need to change or cancel my hire?

We know plans can change sometimes, so if you need to amend your hire within 24 hours of your start time (within opening hours), just call us on 0800 009 6938 to make any changes.

For any other changes you’re able to make them over the phone, by email or using the online chat function. If you need to cancel your vehicle hire, we don’t charge a cancellation fee on any hire cancelled with more than 24 hours’ notice (within operating hours).

If your plans do change and fall within the 24-hour window, there’s a £25 cancellation charge to cover administration costs.

Please note that if a booked delivery is already in progress during your cancellation, further charges will apply.

What identification do I need to rent a car?

As part of our validation process you must provide your driving licence and two additional forms of ID.

If you do not have a UK driving licence, one form of ID must be a passport. One form of ID must bear your signature and the other your driving licence address.

Acceptable forms of ID are; credit or debit card, national identity card, passport, bank statement, utility bill, or a council tax bill. All ID must be current, and statements/bills must be dated within the last 3 months.

Electronic statements or bills are acceptable only if the other form of ID is a passport or national identity card.

Will I need to show my driving licence?

Yes, we’ll need to see your licence. It’s a legal requirement that we register a valid driving license on the supporting car rental agreement when we deliver a vehicle.

The details of the licence must also match those of the owner of the credit/debit card used for payment of the hire. Since the 8 June 2015, the government no longer produce the paper counterpart of the driving licence, and therefore this can’t be accepted as a record of your driving history.

To validate your license, please bring the following information with you for the vehicle handover prior to the start of the hire period: driving license (photocard) and driving license check code.

Without this information we’ll not be able to validate your licence and therefore be unable to provide a vehicle hire. Photocopies can’t be accepted either.

How do I pay for my car hire?

If you are collecting your vehicle from a branch, payment is made upon collection.

If you are using our meet & greet service, the branch will contact you to take payment two working days before the start of your hire.

Please note that the full rental charge, including the deposit, must be paid using a credit card in the main driver’s name.

Do I need to leave a deposit and when is it refunded?

Yes, we ask for a deposit at the beginning of your car hire.

The deposit amount varies depending on your age and the vehicle you have booked, but is displayed on your booking confirmation. We use this deposit to cover any charges which may arise during or at the end of the hire including, but not limited to, speeding or parking fines, damage, excess mileage and fuel.

Upon returning your vehicle to a car rental branch, we will check that there are no additional items to charge for and then refund the deposit back to you straight away.

If you owe an excess mileage or fuel charge, this will be deducted from your deposit and the remainder refunded while you are present.

If you have used our airport meet & greet service to return the vehicle to an airport, the remaining deposit will be refunded within 1 working day.

If there is any new damage on the vehicle, the full deposit is held to allow us to provide an accurate cost, which we will do within 3 working days of the vehicle’s return.

We will then tell you the total deduction to be made and refund the remaining deposit to you.

We are members of the BVRLA and use the BVRLA Fair Wear and Tear Guide in assessing whether damage is acceptable.

Do I need to pay for fuel?

Yes, you pay for the fuel you use, and you should return the vehicle with the same level of fuel as when you collected it.

If the vehicle is returned under the level provided, then refuelling charges will apply at the FleetNews national average fuel price on the return date plus an administration charge of 50 percent of the cost of the additional fuel.

We can’t refund any unused fuel.

Can I end my hire early?

Yes, but please note that if you return the vehicle early, your costs may be recalculated if the number of days you had the vehicle falls into a different daily price band.

If you wish to end the hire before your booked return date, please contact us and we will explain this.

Are there any additional costs when renting a vehicle?

As long as your chosen mileage allowance is not exceeded, and the vehicle is returned with the same amount of fuel and with no additional damage, there should be no extra charges.

The only exceptions to this may be speeding or parking fines during your hire period (as any authority will contact the registered owner of the vehicle first) or if you require a delivery or collection outside of our normal office hours.

Do you have any cleaning charges?

Only if the vehicle is returned in an unacceptable condition.

This would apply the vehicle has been smoked in, has carried pets or is excessively dirty or stained.

As a member of the British Vehicle Rental and Leasing Association (BVRLA), we adhere fully to their Fair Wear and Tear guidelines regarding any damage.

What are the excess mileage charges?

Excess mileage charges vary depending on the vehicle supplied and can be found on your booking confirmation.

These are charged on a pence per mile basis, with excess mileage chargeable after every vehicle exchange and vehicle off-hire.

I am travelling to London, what is your policy on congestion charges?

It is your responsibility to pay for any vehicle movement, into, out of or within the ULEZ or Congestion Charge zones up to and including the final day of hire.

Where we receive a congestion charge notice, we will need to charge an administrative fee.